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This is a letter we received from the spouse of one of our residents:

Dear Matron,

I feel compelled to write to you having listened day after day to the reports of the various nursing homes in the U.K. The output of facts being quite horrendous and in so many cases heartbreaking.

I have been constantly reminded of the treatment to my darling husband during his six months in your care, when I felt he was in loving arms, as indeed so was I.

The genuine warmth you gave him is in such contrast to the dreadful treatment being inflicted to folk so vulnerable.

Thank you for your loving care from you and your staff.

Sincerely...

 

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